Support
Get help, guides, and technical support
Firegate Support
Welcome to the Firegate Support Centre. Whether you need help setting up your Security Box, using Firegate VPN, or registering your device, you’ll find all the resources and contact options here.
Product Setup & Operation
Learn how to install and use your Firegate Security Box. Step-by-step guides for home, office, and SMB setups.
View Setup Guides →Firegate VPN
Download Firegate VPN for your device, scan your QR code, and connect with one click. Android, iOS, Windows, and macOS guides available.
VPN Instructions →Product Registration
Register your Firegate Security Box to activate your warranty and receive firmware updates.
Register Device →Warranty & Returns
All Firegate devices come with a two-year limited hardware warranty. Learn how to request a repair or replacement.
Warranty Policy →Troubleshooting
Common setup issues, LED meanings, and network diagnostics explained in simple steps.
Read FAQ →Contact Support
Can’t find what you need? Our support team is ready to help you by email.
Email Support →Need Immediate Assistance?
Email us directly at support@quantumsabre.com
or call +44 (0)755 5513312 (Mon–Fri, 9 AM – 5 PM)